Refund policy

Last updated: 28 October 2026

Payments and refunds for the Pro and Max plans are handled by Paddle, which sells Whisay subscriptions as the reseller (Merchant of Record). This policy explains when we refund. It supplements the terms of service and does not limit your statutory rights.

Full refund within 14 days

• For the first payment for a given plan (Pro or Max) we refund the full amount if you ask within 14 days of the payment. You do not need to give a reason.
• We deduct nothing for the days you used the plan.
• After the refund the plan ends and the account switches to the Free plan. Local mode keeps working.
• If you moved to Max from Pro, the first payment for Max is the extra charge taken at the plan change. After that refund you go back to the Pro plan.
• This covers the statutory right of withdrawal and is more favourable than it.

Later billing periods

• For subscription renewals we do not refund the unused part of the period.
• You can cancel the subscription at any time at account.whisay.com. The plan runs until the end of the paid period and no further fee is charged.

Exceptions

We also refund when:

• we charged you by mistake or twice,
• the service did not conform to the contract and your complaint was accepted; in that case we reduce the price or refund as the law provides,
• we terminate the contract for reasons that are not your fault; in that case we refund a proportional part of the fee for the unused period.

Deleting your account

Deleting your account cancels the subscription immediately, so the plan ends when the account is deleted.

• If no more than 14 days have passed since the first payment for the plan, you can ask for a full refund as described above.
• Otherwise we do not automatically refund the rest of the period. If you want to use it, cancel the subscription first and delete the account after it ends.

How to ask for a refund

1. Write to support@whisay.com from the address linked to your Whisay account. Include the payment date or the order number from the Paddle confirmation.
2. You can also contact Paddle directly via the link in your purchase confirmation.
3. We will request the refund in Paddle within 5 business days, and for a withdrawal no later than 14 days after receiving your request. The money goes back to the same payment method. How long it takes to arrive depends on your bank or payment provider.

Your statutory rights

This policy does not limit your rights under the Polish Consumer Rights Act, including the right of withdrawal and your rights if the service does not conform to the contract. Any purchase terms Paddle gives you apply in addition to this policy.